Frequently Asked Questions
Everything you need to know about your Eastpak gear.
What is the standard delivery time for my order?
Standard delivery typically takes 3 to 5 business days. Once your order is shipped, you will receive a tracking number via email to monitor your package's progress.
How does the Eastpak warranty work?
Most of our products come with a 30-year limited warranty covering defects in materials and workmanship. Please keep your proof of purchase to initiate a claim through our online portal.
Can I return an item if I change my mind?
Yes, we offer a 30-day return policy. Items must be unused, in their original packaging, and with all tags attached to be eligible for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How should I clean my Eastpak backpack?
We recommend cleaning your bag with a damp cloth and mild soap. Do not machine wash or tumble dry, as this may damage the fabric and water-resistant coating.
Are Eastpak products vegan-friendly?
A large majority of our collection is 100% vegan. You can check the product specifications on each item page to confirm if it contains any animal-derived materials.